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How do I cancel my membership?

Sorry to hear we will be losing you!

You can cancel on the site at any time. Your subscription information is available here:
 
https://www.theladders.com/account-info/subscription 

For Basic memberships, you will no longer receive emails from Ladders and your profile will no longer be visible to recruiters.
  1. Click on your name in the upper right-hand corner of any page
  2. Click Subscription in the drop-down menu
  3. Click the "Cancel Account" button in your Membership Settings section
  4. Fill out the short survey and click “Cancel Basic Membership"
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For Premium memberships, you will need to turn off the auto-renew. By turning off the auto-renew, you will not receive any future charges. Your account will downgrade to our Basic (free) membership at the end of the current paid subscription length. 

You can turn off the auto-renewal by following these steps:
  1. Click on your name in the upper right-hand corner of any page
  2. Click Subscription in the drop-down menu
  3. Click the "Turn off auto-renew" link in your Membership Settings section
  4. Fill out the short survey and click the “Turn off Auto-Renew" button, you will receive a confirmation email once it is done successfully
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If you need any further assistance, you can contact our customer service team by emailing help@theladders.com. For live support, you can contact us Monday through Friday, 9AM to 5PM, EST either by clicking the LiveChat link on the top of your Account page, or by calling 1-866-800-4640. 
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