What is your cancellation policy?

All fees paid to Ladders are non-refundable, subject to applicable laws. If you decide to turn off the auto-renew, you will not be charged again and you will still have access to your Premium membership through the paid period. You can track your renewal date in the Membership Settings section of the Settings page: 

https://member.theladders.com/member/account

Cancellations and Refunds according to our Terms of Use:

General: You may cancel your subscription at any time by emailing help@theladders.com, calling 866-800-4640, or through your account settings page at https://www.ladders.com/member/account. Except as provided below, your cancellation will be effective on the next renewal date of your subscription. Except as provided below, you will not be refunded for any subscription fees charged prior to the effective date of cancellation. You will not be eligible for a pro-rated refund of any portion of the subscription fees paid for any unused days of the then-current subscription term. If you cancel your subscription, you will enjoy your subscription benefits until the expiration of the then-current subscription term for which you have been paid, and your subscription benefits will expire at the end of the then-current subscription term.

3-Day Refund Period: You may cancel this contract without any penalty or obligation, if notice of cancellation is given within 3 business days from the date of purchase. To cancel and receive a refund within the 3-Day Refund Period, contact customer service by email at help@theladders.com or by phone at 866-800-4640. Your cancellation will be effective immediately, and a refund will be issued within 10 business days.

7-Day Cancellation Period: You may cancel this contract and replace it with a shortened term of 1-month that does not automatically renew, if notice of cancellation is given within 7 business days from the date of purchase. You will be entitled to a refund, if any, of any portion of the subscription fees charged on the date of purchase, less the standard 1-month Premium membership rate of $25. You will be entitled to continue enjoying your subscription benefits from the duration of 1 month, and your subscription benefits will expire 1 month from the date of purchase. To cancel under the 7-Day Cancellation period, contact customer service by email at help@theladders.com or by phone at 866-800-4640.

https://www.theladders.com/corporate/terms

Please contact our customer service team by emailing help@theladders.com. For live support, you can contact us Monday through Friday, 9AM to 5PM, EST either by clicking the LiveChat link on the top of your Account page, or by calling 1-866-800-4640. 

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