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Links in your emails are not working

First, please sign into your account:


Then, open a new tab in your browser and open your email client to access the email we sent to you. Now click on a link in the email and you should be taken directly to the appropriate page. Your Browser tabs should look like this:


If the Ladders Page shows a 404 error, please contact our Customer Service team and we will locate the correct article for you.


You can contact our customer service team by emailing For live support, you can contact us Monday through Friday, 9AM to 5PM, EST either by clicking the LiveChat link on the top of your Account page, or by calling 1-866-800-4640. 


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