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How can I delete my credit card?

For accounting purposes, we keep records of past payments, including method of payment.

The credit card used to originally purchase your subscription is tied into that payment in the history. Rest assured, your information is secure and PCI compliant.

In order to ensure your subscription can run uninterrupted, we retain a history of the credit card used. If you have turned off your auto-renew, the credit card must remain on the account until the subscription has run out. This is done for your convenience, in case you decide to reinstate the subscription.

Once your subscription has ended and your account is settled in full - we will not make any further charges.

You can view and edit your subscription here:

https://www.theladders.com/account-info/subscription 

If you need any further assistance, you can contact our customer service team by emailing help@theladders.com. For live support, you can contact us Monday through Friday, 9AM to 5PM, EST either by clicking the LiveChat link on the top of your Account page, or by calling 1-866-800-4640. 

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