FAQ

Membership

• A recruiter asked me for money/bank account/credit card details. What should I do?
• What is a Premium membership?
• What is a Basic membership?
• What is the best way to use my membership?
• How do I change my email address?
• What is your cancellation policy?

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Jobs

• Do you have any Cover Letter templates?
• What kinds of jobs are posted on Ladders?
• How do I sort my Jobs page?
• How do I return to the search results on the Jobs page?
• How do I search for virtual / travel jobs?
• How do I search by industry rather than by keyword?

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Technical Issues

• I can’t reset my password
• I'm not receiving emails
• Links in your emails are not working
• I'm not able to submit my application
• Why am I getting a blank page in my browser?
• My photo isn’t uploading

Profile

• Why should I add my contacts to Ladders?
• Why are recruiters not contacting me?
• Where can I see which Recruiters have viewed my profile?
• Does Ladders offer Resume Services?
• What happened to my resume?
• How can I view my Ladders Resume on site?

General Questions

• What is Ladders?
• How do I get in contact with Ladders?
• How do I find a Career Coach?
• Do you offer placement services?

Job Preferences

• What Specialty should I select?
• Why do I need to include my recent salary?
• How do I save my Job Preferences?

Network

• Do you have any advice about Interviews?
• Do you have anywhere I can leave comments?
• How do I add my contacts?

Scout

• Can I opt out of Scout?
• Can I change the displayed information in Scout?
• What is Scout?

Track

• How many jobs will appear on the Track page?